Securing a Family Home from Late Mother’s Estate

• The clients had been repeatedly let down by brokers over the course of a year, leaving them emotionally drained and losing hope.

• Client 1 restructured his business on the advice of another broker, which unintentionally made him ineligible for a mortgage.

• Client 2 was on long-term statutory sick pay due to the emotional toll of the situation but had secured a new job offer during the application process.

• Multiple mortgage applications processed by previous brokers created confusion and potential red flags with lenders.

• Eviction was imminent, putting the family and their young children at risk of losing their home.

• Empathy and Trust: In our initial meeting, we prioritised listening and understanding the emotional weight the family was carrying. This wasn’t just a mortgage application – it was a fight to keep their children in the only home they had ever known. We reassured the clients that their situation could be resolved and that they had our full support.

• Restructuring the Approach: After reviewing their finances and the complexity of the case, we recommended applying for the mortgage solely in Client 2’s name to bypass the issues caused by Client 1’s business restructure and potential lender blacklisting from previous failed applications with different business structures.

• Income Consideration: Despite Client 2 being on sick leave, we secured a lender willing to accept her job offer as proof of income. This allowed us to proceed without relying on her current statutory sick pay.

• Deposit-Free Purchase: Since the remaining mortgage balance was lower than the property’s value, no deposit was required. The mortgage amount covered the settlement with Santander.

• Future Planning: We advised the clients that once stability was restored, Client 1 could be added to the mortgage. Our immediate focus was to secure the home and avoid eviction.

The mortgage was successfully approved, ensuring the family could remain in their home. This case highlighted the importance of compassion and creativity in mortgage solutions. By addressing the emotional and financial complexities with care, we safeguarded not only a property but the stability and security of a grieving family.